Welcome to the ToysRushop FAQ! We’ve gathered answers to our most common questions to help you quickly find the information you need. If you can’t find the answer here, please contact our support team.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on all orders to addresses within the contiguous United States. No minimum purchase is required. We do not offer international shipping at this time.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1-2 business days. After processing, delivery typically takes 3-5 business days within the contiguous United States. Delivery times are estimates and not guaranteed.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Returns & Refunds
Q: What is your return policy?
A: You may return eligible items within 30 calendar days of receipt. To be eligible, items must be unused, in original packaging, and returned due to a quality issue (e.g., manufacturing defect or damage upon arrival). We do not accept returns for change of mind or other non-quality reasons.
Q: How do I start a return?
A: Please email our support team at info@toysrushop.com with your order number. We will provide you with a prepaid return label and instructions.
Q: Do I have to pay for return shipping?
A: No. We provide free return shipping for eligible quality-related returns. A prepaid return label will be provided upon request.
Q: Do you charge a restocking fee?
A: No. We do not charge any restocking fees.
Q: How long does it take to get my refund?
A: Once we receive your returned item, we will process your refund within 1-2 business days. After processing, it may take an additional 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Product & Quality
Q: What does “quality issue” mean for returns?
A: A quality issue includes manufacturing defects, damage upon arrival, or other problems that make the product unfit for its intended use. Change of mind, incorrect size, or normal wear and tear are not considered quality issues.
Customer Support
Q: How can I contact customer support?
A: You can reach us by:
Email: info@toysrushop.com
Phone: +1 (401)-965-9219
Mail: 21 Allard Street, Cranston, RI 02920, United States
Q: What are your customer service hours?
A: Our team is available Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time).
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within 1 business day.