Contact Us

Last updated: June 12, 2026

Customer Support Hours
Support representatives are available during the following hours:
Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
Support is not available on Saturdays, Sundays, or federal holidays.

Email Contact
For most inquiries, email is the fastest method. All emails are answered within 1 business day. The email address is:
info@toysrushop.com

Phone Contact
Phone support is available during the hours listed above. The phone number is:
+1 (401)-965-9219

Physical Address and Return Address
The mailing address, business address, and return address are the same:
21 Allard Street
Cranston, RI 02920
United States

What to Include in Inquiries
To receive a faster response, customers should include the following information in their inquiry:
– Full name
– Order number (if the inquiry is about an existing order)
– A clear description of the question or issue
– Any relevant attachments (such as photos for damage claims)

Response Commitment
Every email inquiry receives a response within 1 business day. Phone calls during operating hours are answered live when possible. If a call is missed, a voicemail can be left, and a return call will be made within 1 business day.