About Us
Last updated: June 12, 2026
Business Overview
This online retail store is based in Cranston, Rhode Island, and focuses on providing products to customers across the contiguous United States. Operations include order processing, packaging, and shipping from a single facility located at the address listed below.
Service Commitments
The following service standards are offered to every customer:
- Free shipping on all orders. No minimum purchase and no hidden fees.
- Free return shipping for any quality-related issue. A prepaid return label is provided.
- 30 calendar days to request a return, counted from the delivery date.
- No restocking fees. The full product amount is refunded.
- Customer support available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
Facility Location
The order processing and return processing facility is located at:
21 Allard Street
Cranston, RI 02920
United States
Shipping Partners
Orders are delivered through a network of established carriers, including USPS, UPS, FedEx, and other regional or national logistics providers. The carrier for each order is selected automatically based on delivery location and package size.
Customer Service Philosophy
The goal is to make every transaction clear, predictable, and fair. All policies are published on this website, and customers are encouraged to review them before making a purchase. Questions about policies, orders, or products are answered through the contact methods listed on the Contact Us page.
Contact Information
For any questions, use the email address info@toysrushop.com or call +1 (401)-965-9219 during business hours.