Last updated: June 12, 2026
Welcome to the FAQ section. Below are answers to the most common questions received by customer support. Each answer reflects the current policies published on this website. If a question is not answered here, please contact support using the email address or phone number listed on the Contact Us page.
Q: Do you ship to addresses outside the United States?
A: No. Shipping is only available to addresses within the 48 contiguous United States. Delivery is not offered to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or any international destinations.
Q: Is shipping really free?
A: Yes. Every order qualifies for free standard shipping. There is no minimum purchase amount. No promo code is required. There are no handling fees or surcharges.
Q: How long does processing take?
A: Order processing takes 1 to 2 business days. Business days are Monday through Friday, excluding federal holidays. During processing, the order is packed and handed over to the carrier.
Q: How long does delivery take after processing?
A: Delivery takes 3 to 5 business days after processing is complete. This applies only to addresses within the contiguous United States. Delivery times are estimates and are not guaranteed.
Q: Will I receive a tracking number?
A: Yes. After the order has been shipped, a confirmation email is sent that includes a tracking number. The tracking number can be used on the carrier’s website to follow the package location.
Q: What payment methods are accepted?
A: Visa, MasterCard, and PayPal are accepted. All credit and debit card payments are processed through secure, PCI-compliant gateways.
Q: What is the return window?
A: Return requests must be made within 30 calendar days from the date the package is delivered. Requests received after 30 days will not be accepted.
Q: What items can be returned?
A: Items can be returned only if all three conditions are met: the item is unused, it is in its original packaging, and the return is due to a quality issue such as a manufacturing defect or shipping damage. Returns for change of mind, wrong size, or other non-quality reasons are not accepted.
Q: Who pays for return shipping?
A: For returns that qualify under the quality issue criteria, a free prepaid return shipping label is provided. The customer does not pay for return postage. The return label is sent by email.
Q: Is there a restocking fee?
A: No. There is no restocking fee. The full product price is refunded.
Q: Where do I send returns?
A: All returns must be sent to the following address: 21 Allard Street, Cranston, RI 02920, United States. The prepaid return label provided by customer support will show this address.
Q: How fast is the refund processed?
A: After the returned item is received at the address above, inspection and refund processing take 1 to 2 business days.
Q: How fast does the refund appear in my account?
A: After the refund is processed, it takes an additional 7 to 10 business days for the funds to appear in the original payment account. The exact timing depends on the bank or card issuer.
Q: How can I contact customer support?
A: Email info@toysrushop.com or call +1 (401)-965-9219. Support hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. The physical address is 21 Allard Street, Cranston, RI 02920, United States.
Q: How quickly do you respond to emails?
A: All emails are answered within 1 business day. Including the order number in the subject line helps speed up the response.
Q: Do you offer phone support?
A: Yes. Phone support is available during the hours listed above. If a call is missed, a voicemail can be left. Return calls are made within 1 business day.